Relay workspace
A calmer command center for distributed support teams to triage, collaborate, and close the loop.
-38%
time to resolution
Bridging software engineering and actionable data intelligence. I build high-performance web applications and design data pipelines and dashboards that drive measurable business outcomes.
01 / Capabilities
The best products live where technical clarity meets human context.
Thoughtful frontends and sturdy backends that feel fast, stay legible, and scale without drama.
Reliable data foundations and narrative dashboards that turn operational noise into momentum.
Credentials
02 / Selected work
A calmer command center for distributed support teams to triage, collaborate, and close the loop.
-38%
time to resolution
A living revenue view that replaced monthly spreadsheet rituals with shared, trusted operating metrics.
+21%
forecast accuracy
A fast, offline-first research log that helps teams turn conversations into searchable product signal.
4.9/5
pilot satisfaction
A cohort analysis that found the product moments most predictive of a customer making it past month three.
+14 pts
3-month retention
03 / Experience
Cleaned and organized raw Excel data, built dashboards for business metrics, and maintained accurate CRM customer records.
Managed client accounts, coordinated internal teams, and kept service delivery aligned with project milestones.
Resolved customer inquiries across multiple conversations while maintaining prompt, high-quality support.
Installed and configured systems, troubleshot hardware and software, and supported staff through new technology rollouts.